First National Real Estate Garry Nash
03 5722 2663

Sales Survey


We value your feedback. Please take five minutes to complete our survey. All survey respondents will go in the draw for a voucher to the value of $100 from a local retailer of your choice.

Name


Were you a vendor or purchaser?


Address of sold or purchased property


Forwarding / Current Address


From Date


Sales Consultant


Your first contact with Garry Nash First National came from which of the following?

Letter box pamphlet / calendar
Recommended by other First National office / REIV
Local newspaper advertisement
Recommended by friend or client of our office
Our reputation and past results in your area
Attracted by 'For Sale' sign
Called into our office / viewed our windows
Previous client
Website / internet / Facebook
Regional Expo held in Melbourne in 2012 or 2013

Other (please specify)


How would you rate the information and service you received before, during and after completion of your purchase / sale?

Excellent Good Fair Poor

To what standard were you kept informed throughout the transaction?

Excellent Good Fair Poor

Did you experience any unexpected problems?


If 'Yes', please identify


Was the information you received reasonably accurate?


If 'No', how can we improve upon the information provided?


Were your questions satisfactorily answered?


If 'No', how can we improve upon this?


To what standard were the inspections conducted?

Excellent Good Fair Poor

Did your sales consultant provide you with feedback after each inspection? (for vendors only)


How did you find the salesperson/s with whom you dealt?


Would you confidently recommend our company to others?


If 'No', why not?


What do you consider to be the most helpful action by our staff during the transaction?


Were you aware of our free 2 hour service with our Property Improver (Darren Bell)?


How was this service?


Did you view a video of the property you purchased on the internet?


What areas could we improve upon?


Rating – on a scale of 1-10 (10 being the highest), how would you rate our service?

1 2 3 4 5 6 7 8 9 10

Do you consent to us publishing your feedback for promotional purposes?




Thank you for taking the time to complete this survey


First National Real Estate Garry Nash
P 03 5722 2663 F 03 5721 9308 Cnr Rowan & Baker Streets , Wangaratta, VIC 3677